Tracer Pro Pak

We asked small business owners like you what types of challenges they faced in a slow economy coupled with rising costs.  Of the many things you described, we grouped the challenges that we could solve into 3 categories:

1. “When my technicians are out in the field, they are under billing:  For example, if they spent 1 hour and 45 minutes at a client, they are reporting back 1 hour and 30 minutes.  I can’t be sure how much of this is going on, but I can guarantee that it happens.  With 18 technicians, if a quarter of them did this every week, it is costing me a fortune in lost revenue.”
2. “My technicians do not show up on time.  Often, this is because the previous job ran late and it just causes a domino effect which hits customer service.  Customer service is critical right now because my competitors are dropping their prices to get business.”
3. “It takes 20 hours every week to take the paper tickets from my field technicians and have it entered in my inventory and accounting systems.  And when we purchase parts and materials, it is difficult to make sure it is all being billed out to the customers.”

Tracer solves these problems. 

1. We go beyond just showing you where your technicians are. Tracer uses smart location aware systems to automatically determine when a job starts and ends.  If Tracer’s start and end times vary from your technician, Tracer will alert you.  Tracer uses the same systems to track office time and travel time.
2. If your technician is projected to arrive late at an appointment, Tracer will send a message to your dispatcher so you can either solver the problem or inform the customer ahead of time.  Your customers perceive an advance warning of a late appointment as superior customer service.  They don’t get that level of service from their other vendors. (You don’t from your vendors, your customers don’t either).
3. Your technicians use their smart phones to complete the details of their work including parts and materials used.  This information is transmitted directly to your office allowing you to invoice and close the work order quickly and get paid sooner.

While Location Based Solutions using GPS enabled smart phones are technology centric, Louis Vuitton enters this space with a “a series of value-added content products using low-tech location. Creativity at its top!”

The Louis Vuitton Soundwalk, a unique location-based urban soundtrack, produced in collaboration with Soundwalk is a cutting-edge audio guide, available in six languages, offerring a vibrant portrayal of three Chinese cities – Beijing, Hong Kong and Shanghai – following the footsteps of the three greatest icons of Chinese Cinema: Gong Li for Beijing, Shu Qi for Hong Kong and Joan Chen for Shanghai.

Ideally for people travelling to the Beijing 2008 Olympic Games, each hour-long soundwalk features a story whose narration perfectly synchronizes with the itinerary - the voice of the narrator geographically guides the physical visitor in real time through an area of a city or a district - accompanied by the signature sounds of the city. 

Full Article here: http://www.m-trends.org/2008/06/louis-vuitton-soundwalk.html

So gear up your Windows Mobile Hand held GPS Phone with the TracerProPak software, track your fleet with cell phone tracking capability and load up the Vuitton sound track for your listening pleasure and combine work with fun on the road.